Privacy Policy


With the following privacy policy, we would like to inform you about which types of personal data (hereinafter also referred to as "data") we process for what purposes and to what extent. The privacy policy applies to all processing of personal data carried out by us, both in the context of the provision of our services and in particular on our websites, in mobile applications and external online sites, such as our social media profiles (collectively referred to as "online offer ").

Status of the Privacy Policy: 15 August 2019

Contact possibilities

Administrator: https://frozenemerald.de/user/account/Admin/

Hobi: https://frozenemerald.de/user/account/Hobi/

Spex: https://frozenemerald.de/user/account/Spex/

Overview of processing

Types of processed data

Categories of affected persons

Purpose of processing

Safety measures

We will take appropriate technical and organizational measures in accordance with the law, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing, the different probabilities of occurrence and the extent of the threat to the rights and freedoms of individuals to ensure a level of protection appropriate to the risk.

Measures include, in particular, ensuring the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as their access, input, transfer, availability and segregation. We have also set up procedures to ensure the enjoyment of data subject rights, the erasure of data and responses to the threat to data. Furthermore, we consider the protection of personal data already in the development or selection of hardware, software and procedures according to the principle of data protection, through technology design and privacy-friendly default settings.

SSL encryption (https) : In order to protect your data transmitted via our online offer, we use SSL encryption. You will recognize such encrypted connections with the prefix https: // in the address bar of your browser.

Use of cookies

"Cookies" are small files that are stored on users' devices, cookies can be used to store different information, such as the language settings on a website, the login status, a shopping cart, or the location where a video is displayed was looked belong.

As a rule, cookies are also used if the interests of a user or his behavior (for example, viewing certain contents, use of functions, etc.) are stored on individual websites in a user profile. Such profiles are used, for example, to display to the users content corresponding to their potential interests. This method is also referred to as "tracking," that is, tracking the potential interests of users. The term "cookies" also includes other technologies that perform the same functions as cookies (for example, when users' information is stored using pseudonymous online identifiers, also known as "user IDs").

Legal advice: The legal basis on which we use your personal information with the help of cookies depends on whether we ask for your consent. If this is the case and you consent to the use of cookies, the legal basis for the processing of your data is the informed consent. Otherwise, the data processed using cookies will be processed on the basis of our legitimate interests (for example, in the course of a business operation of our online offer and its improvement) or, if the use of cookies is required, in order to fulfill our contractual obligations.

Withdrawal and opt-out: Regardless of whether the processing is based on consent or legal permission, you have the option at any time to revoke your consent or process your data by cookies. Contradict technologies (collectively referred to as "opt-out").

You can first explain your objection using the settings of your browser, for example by deactivating the use of cookies (which may also limit the functionality of our online offer).

Processing of cookie data on the basis of consent: Before processing or processing data within the scope of the use of cookies, we ask the user for a revocable consent. Before consent has been given, cookies may be used that are necessary for the operation of our online offer. Their use is based on our interest and the interest of the users in the expected functionality of our online offer.


When contacting us (for example by contact form, e-mail, telephone or via social media), the details of the requesting persons are processed, as far as this is necessary to answer the contact requests and any requested measures.

Responding to the contact requests in the context of contractual or pre-contractual relationships is to fulfill our contractual obligations or to answer (pre) contractual requests and otherwise on the basis of legitimate interests in answering the requests.

Plugins and embedded functions as well as content

We incorporate functionality and content into our online offering sourced from their respective vendors' servers (hereafter referred to as "third party vendors"). These may be, for example, graphics, videos or social media buttons and posts (hereinafter collectively referred to as "content").

The integration always requires that the third-party providers of this content process the IP address of the users, since they would not be able to send the content to their browser without the IP address. The IP address is therefore required for the presentation of these contents or functions. We endeavor to use only those content whose respective providers use the IP address only for the delivery of the content. Third parties may also use so-called pixel tags (invisible graphics, also referred to as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may include, but is not limited to, technical information about the browser and the operating system, websites to be referenced, time of visit, and other information regarding the use of our online offer.

Legal advice: If we ask users for their consent to the use of third-party providers, the legal basis for the processing of data is the consent. Otherwise, users' data will be processed based on our legitimate interests (i.e., interest in efficient, economical and recipient-friendly services). In this context, we would also like to draw your attention to the information on the use of cookies in this privacy policy.

Deployed services and service providers:

Deletion of data

The data processed by us will be deleted in accordance with legal requirements as soon as their consent to processing is revoked or other authorizations are abolished (for example, if the purpose of the processing of this data has ceased to apply or if they are not necessary for the purpose).

Unless the data is deleted because it is necessary for other and legitimate purposes, its processing is limited to these purposes. That is, the data is locked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax reasons or that is required to be stored in order to assert, exercise or defend legal claims or to protect the rights of another natural or legal person.

Further information on the deletion of personal data may also be provided in the context of the individual data protection notices of this privacy policy.

Modification and update of the privacy policy

We ask you to regularly inform yourself about the content of our privacy policy. We will adjust the Privacy Policy as soon as the changes to the data processing we make require it. We will inform you as soon as the changes require your participation (eg consent) or other individual notification.


This section provides an overview of the terminology used in this Privacy Policy. Many of the terms are taken from the law and defined above all in Art. 4 GDPR. The legal definitions are binding. The following explanations, on the other hand, are intended above all to aid understanding. The terms are sorted alphabetically.